Policy version: 12 November 2026
Who we are and how to contact us
This policy explains how REWIN handles information supplied through its project inquiry form and related email correspondence. REWIN is operated by ZHEJIANG JIANGSHAN REWIN DOOR INDUSTRY CO.,LTD., based in China. The website owner personally manages inquiries, privacy requests and requests to delete information. Contact inquiry@rewindoors.com.
Information we use and why
The form requires your name, email address and message so that we can respond. Company, phone number, country or region, project type, product interest, estimated quantity, project location and one PDF, JPG or PNG attachment of up to 5 MiB are optional. Please provide only relevant project information and avoid unrelated sensitive personal information.
We use inquiry information for quotations, technical discussions and project follow-up. Submitting the form does not automatically subscribe you to marketing emails. The form also uses limited request information and temporary security identifiers to reduce spam and duplicate submissions.
Email services and international processing
Website inquiries are received at inquiry@rewindoors.com in our Hostinger mailbox and forwarded through the existing company email process to the website owner’s everyday Gmail inbox. Hostinger and Google/Gmail provide the hosting, email delivery and storage services involved in that process.
These services may process information outside your country. The specific provider locations and any additional transfer arrangements required for the markets we serve have not yet been verified for this website. Please contact us for information; we do not claim that information remains in one country or that a particular international-transfer safeguard has already been confirmed.
Our 12-month retention rule
Customer inquiry information is subject to a retention period of 12 months after our last contact with you, except for records that law requires us to retain longer. This rule covers inquiry correspondence and attachments, including copies held in email, logs or backups where they contain customer inquiry information.
The custom website handler does not create a permanent inquiry register. It is designed to remove temporary upload files after processing and does not add inquiry attachments to the public Media Library. Copies delivered to email are separate records and are not deleted when the website’s temporary files are removed.
Implementation status
The 12-month period is our approved retention rule, not an automatic deletion feature. The website owner is responsible for applying it. Cross-mailbox cleanup and retention of hosting logs, provider backups and local backup copies still need to be implemented or verified. We cannot currently confirm that all historical or provider-held copies are removed within 12 months.
Access, correction and deletion requests
You may email inquiry@rewindoors.com to ask about, obtain a copy of, correct or request deletion of your inquiry information. You do not have to wait until the end of the retention period to make a request. The website owner will review it, seek proportionate confirmation of identity where needed, and explain if a record must be retained by law. We do not promise immediate deletion of every email or backup copy.
Depending on applicable law, you may also have rights to restrict or object to processing, obtain portable information, withdraw consent where consent is relied upon, or complain to a relevant data protection authority. Contact us about the rights and process applicable to your request.